Wednesday, June 27, 2012

HP Offering Motherboard Fix for 3 Pavillion Desktops

Hewlett-Packard said on Tuesday that it has identified a high rate of motherboard failures in its popular Pavilion line of desktop PCs built in June and July 2010. The company said these system boards have a "slightly higher than expected failure rate" although a specific problem wasn't addressed.

According to the announcement, the affected machines include Pavilion Elite HPE-4xx, Pavilion P66xx and Pavilion Slimline S5660f desktops. "[These] computers may experience no video at start up and stop responding," said HP in its email to desktop owners.

The affected machines won't be recalled, but rather HP will extend their warranty for another twelve months. Customers who already have an expired warranty will have one year to report the problem. Either way, HP will replace the motherboard free of charge, and will even pay for round-trip shipping...

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